Wednesday, Sep 18th
- Hi, I'm having trouble accessing the company VPN.
8:57 AM
- Hello! I can help with that. Are you seeing any error messages?
Mark Davis9:00 AM
- Yes, it says 'VPN connection failed. Authentication error.'
9:05 AM
- Thanks for the details. Can you confirm if you've recently changed your network password?
Mark Davis10:00 AM
- Yes, I changed it yesterday.
10:32 AM
- That's likely the issue. The VPN might still be using the old password. Try updating your VPN credentials with the new password.
Mark Davis10:35 AM